Refund Policy

Last Updated: October 22, 2025

Thank you for using Dictationer. We aim to deliver fast, reliable, and affordable AI services—including transcription, translation, summarization, and media editing. Because our services generate digital results that are often delivered instantly, our refund policy focuses on fairness, transparency, and technical reliability.

1. Overview

Refunds may be granted when an issue is caused by a verifiable technical error on our side. In most other cases, completed jobs and used credits are non-refundable.

2. Non-Refundable Items

• Successfully completed jobs (transcription, translation, summarization, media editing/rendering) where output was generated as requested.
• Credits or subscription allowances that have been partially or fully used.
• Issues caused by invalid inputs (e.g., corrupted uploads, unsupported formats) or by user environment (e.g., local download/network issues).

3. Eligible Refund Cases

We may issue a refund or restore credits if:

• A job failed due to a technical error on Dictationer’s systems (e.g., processing crash, permanent timeout, missing/garbled output).
• You were mistakenly charged twice for the same purchase.
• You were charged but the job never started or never completed due to our internal issue.

Requests must be submitted within 7 days of the

4. Subscriptions

• You can cancel anytime to stop future renewals. Access remains active until the end of the paid period.
• Refunds for the current billing cycle are generally not issued, except for verified technical failures.
• If you cancel within 24 hours of your first subscription purchase and no credits were used, a full refund may be approved.

5. How to Request a Refund

Email us at dictationerai@gmail.com with:

• Your name and account email
• Relevant Projects(s)
• A brief description of the issue

Our team will investigate logs and outputs to verify eligibility. We typically respond within 2–5 business days.

6. Refund Method & Timing

Approved refunds are returned to your original payment method (e.g., your payment provider such as Stripe). Posting time may vary by bank or provider, but is usually 5–10 business days after our approval.

7. Chargebacks

If you initiate a chargeback before contacting us, we may suspend the related account while the dispute is investigated. Please reach out to us first—most issues can be resolved quickly.

8. Fraud & Abuse

We reserve the right to deny refunds and/or disable accounts that show signs of misuse, reselling of credits, automated abuse, or fraudulent activity.

9. Local Consumer Rights

This policy does not limit any rights you may have under applicable law. If local consumer laws provide additional protections, those will apply.

10. Changes to This Policy

We may update this Refund Policy to reflect service changes or legal requirements. The latest version will be posted on our website.

Contact Us

For refund requests or billing questions, contact:

dictationerai@gmail.com

Tip: Include your assigned email and projects for the fastest resolution.

This page is for informational purposes only and does not constitute legal advice. For specific legal guidance, consult with a qualified attorney.